How Do I Cancel a Shipment On TUNL 🤔❌

If you’ve booked a shipment by mistake, made an error or need to change details, you can cancel it directly from your TUNL dashboard - no need to contact support.

Follow the steps below to cancel your shipment quickly.

🔄 How to Cancel a Shipment

1. Navigate to your Dashboard

Find the shipment you want to cancel

2. Click “View”

This opens the shipment details page.

3. Select the red “Cancel Shipment” button

You’ll find it at the top of the page.

Confirm the cancellation

A pop-up will appear - click “Cancel Shipment” to confirm.

💳 What If I Already Paid?

If you’ve already paid for the shipment, your refund is automatically processed as soon as you cancel

The money goes straight back to your card — no need to reach out to Support.

⚠️ Button Not Showing?

If the “Cancel Shipment” button is missing:

• Return to your Dashboard
• Refresh your browser
• Open the shipment again
• Repeat the cancellation steps

If the button still doesn’t appear, it usually means the shipment can’t be cancelled because:

• It’s no longer in pre-transit — the parcel has already been handed to the courier, so cancellation isn’t possible.
• It’s older than 30 days — shipments past 30 days cannot be cancelled, so please review and clear any unused shipments regularly.

📌 Please Note

• Cancellation is permanent
• Once cancelled, a shipment cannot be undone. If you cancel by mistake, you will need to rebook the shipment.

🦸‍♀️ Have more questions? We're here to help!

If you run into any issues or have questions, reach out to our Support Team on WhatsApp or Chat 🦸‍♀️

Keywords: Cancel shipment | TUNL cancellation | How to cancel a shipment | Pre-transit shipment | Shipment booked by mistake | Delete shipment | Shipment not yet collected

Updated on: 03/12/2025