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# ❌ Cancelling Shipments

# How Do I Cancel a Shipment On TUNL 🤔❌

If you’ve booked a shipment by mistake, made an error or need to change details, you can cancel it directly from your TUNL dashboard - no need to contact support.

Follow the steps below to cancel your shipment quickly.

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### 🔄 How to Cancel a Shipment

1. **Navigate to your Dashboard**
 Find the shipment you want to cancel
2. **Click “View”**
 This opens the shipment details page.
3. **Select the red “Cancel Shipment” button**
 You’ll find it at the top of the page.

**Confirm the cancellation**
 A pop-up will appear - click “Cancel Shipment” to confirm.

![Cancel Shipment Button](https://storage.crisp.chat/users/helpdesk/website/-/e/a/5/b/ea5b318969f4c800/download_f3vx7q.png)
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### 💳 What If I Already Paid?

If you’ve already paid for the shipment, your refund is automatically processed as soon as you cancel 
The money goes straight back to your card — no need to reach out to Support.

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### ⚠️ Button Not Showing? 

If the “Cancel Shipment” button is missing:
* Return to your Dashboard
* Refresh your browser
* Open the shipment again
* Repeat the cancellation steps

If the button still doesn’t appear, it usually means the shipment **can’t be cancelled** because:
* **It’s no longer in pre-transit** — the parcel has already been handed to the courier, so cancellation isn’t possible.
* **It’s older than 30 days** — shipments past 30 days cannot be cancelled, so please review and clear any unused shipments regularly.

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### 📌 Please Note 
* **Cancellation is permanent**
* Once cancelled, a shipment cannot be undone. If you cancel by mistake, you will need to **rebook the shipment.**

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###### 🦸‍♀️ Have more questions? We're here to help!
**If you run into any issues or have questions, reach out to our Support Team on [__WhatsApp__](http://wa.link/gpiyz3)** **or** [**__Chat__**](https://tunl.to/#crisp-open) 🦸‍♀️

Keywords: Cancel shipment | TUNL cancellation | How to cancel a shipment | Pre-transit shipment | Shipment booked by mistake | Delete shipment | Shipment not yet collected