Fulfilling Orders on Shopify with TUNL

This guide explains how to fulfill orders on Shopify when shipping with TUNL. The process differs slightly for FedEx/UPS shipments and TUNL Economy shipments.

🚚 Express Shipments (FedEx/UPS)

For shipments booked with FedEx or UPS through TUNL, follow these steps:

1. Book the Shipment on TUNL

• Log in to your TUNL dashboard.
• Create and confirm the shipment for the order.
• Once booked, locate the Tracking Information section in TUNL.

2. Find the Order in Shopify

• In your Shopify dashboard, go to Orders.
• Click on the order you need to fulfill.

3. Click "Fulfill Items"

• In the order details, select Fulfill Items.

4. Enter the Tracking Number

• Copy the FedEx/UPS tracking number from TUNL.
• Paste it into the Tracking Number field in Shopify.
• Select the correct carrier (FedEx or UPS).

5. Mark as Fulfilled

• Click Fulfill Items to complete the process.
• Shopify will notify the customer and update the order status.

📦 TUNL Economy Shipments (Different Process)

TUNL Economy shipments require a different process as they have their own tracking page.

1. Book the Shipment on TUNL

• Log in to your TUNL dashboard.
• Create and confirm the Economy shipment for the order.
• Once booked, locate the Tracking Information section in TUNL.

2. Find the Order in Shopify

• Navigate to Orders in Shopify and select the relevant order.

3. Click "Fulfill Items"

• Open the fulfillment panel.

4. Enter the TUNL Tracking URL

• Instead of a FedEx/UPS number, enter the TUNL Economy tracking URL from your TUNL dashboard.
• Use OTHER as the carrier.
• Paste the TUNL Tracking URL into the field

5. Mark as Fulfilled

• Click Fulfill Items to confirm the shipment.
• The customer will receive the TUNL tracking link.

✅ Additional Notes

• Always double-check that the correct tracking details are entered before marking the order as fulfilled.
• Customers will receive automatic email notifications from Shopify once fulfillment is complete.
• If you need assistance, reach out to TUNL Support.

This guide ensures a smooth fulfillment process on Shopify when using TUNL. 🚀

Updated on: 19/02/2025