> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.tunl.to/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How Do Pickups/Collections Work? ### 🚚 How Do Pickups Work? Scheduling a pickup with TUNL is quick and easy, but there are a few things you should know to ensure a smooth collection. This guide explains how pickups work, what to expect, and what to do if you’re outside a major city or prefer to drop off your parcel. --- ### 📦 What’s Included in a Pickup? When you book a shipment on the TUNL platform (excluding TUNL Economy), you can request a courier to collect your parcel from your address. Here’s how it works: * **Book before 10am for same-day collection**     Shipments booked after 10am will be collected on the **next business day**. * **Pickups run Monday to Friday only**     Collections do **not** happen on weekends or public holidays. If your pickup falls on a public holiday, it will be **automatically rescheduled** to the next working day. * **Pickup time slots are preferences, not guarantees**     Carriers aim to collect by 5pm on your selected day, but actual arrival times may vary depending on driver routes and area coverage. * **You can add brief pickup instructions**     Add a short note (up to 55 characters) to help the courier find you – e.g. “ring bell” or “drive around the back”.     *Note: Couriers cannot accommodate time-based requests like “before 2pm”.* * **Need to change your pickup?**     If your collection was missed or your plans changed, you can easily **reschedule the pickup** directly from the shipment details page. --- ### 📋 How to Schedule a Pickup on the TUNL Platform When booking your shipment on TUNL, you’ll see the **Pickup/Drop-off** section on the right-hand side of the screen. Here's how to schedule your courier collection: 1. **Choose how the courier should get your parcel** In the dropdown next to **“How should the carrier collect your parcel?”**, select: ➤ `Schedule a collection` 2. **Select the pickup date** Use the dropdown next to **“When should the carrier collect your parcel?”** ➤ You can choose **Today** or **Next business day** (same-day only available if booked before 10am). 3. **(Optional) Add pickup instructions** Toggle the blue switch next to **“Pickup instructions”** to enable the input field. ➤ You can add a short note (max 55 characters) such as: `Please ring the bell` or `Drive around the back`. *Note: Couriers cannot guarantee time-based requests (e.g. “before 2pm”).* ![](https://storage.crisp.chat/users/helpdesk/website/-/e/a/5/b/ea5b318969f4c800/schedule-a-pickup_1cbnhm9.png) --- ### 🛑 Not All Services Include Pickup * **TUNL Economy shipments** **do not include collection**.     You’ll need to send your parcels to our warehouse at:     `Unit 16, 22 Cumberland Road, Paarden Eiland, Cape Town, 7405` 👉 [See Drop-Off Instructions here](https://help.tunl.to/en/article/where-and-how-to-drop-off-your-tunl-shipment-1qsck8g/) --- ### 🌍 Sending From Outside Cape Town or Johannesburg? If you’re based outside of a major metro: * **Collections may take an extra day or two**, depending on courier coverage in your area. * **Some couriers may charge an additional fee** for pickups outside Cape Town or Johannesburg.   * If you're using **Shopify Live Rates**, the fee will appear at checkout for your customers.   * When you're booking on the platform, the see the fee when creating the shipment. ### ✨ Want to avoid this charge? Update your **“From” address** to the TUNL warehouse (above) and drop off your parcel instead. This prevents the system from applying the additional collection fee. --- ### 📮 Prefer to Drop Off Your Parcel? If pickup isn’t available in your area – or you'd simply rather drop off your shipment – you can use a nearby location like **PostNet**. 👉 Learn how: [Drop-Off Instructions & Locations](https://help.tunl.to/en/article/where-and-how-to-drop-off-your-tunl-shipment-1qsck8g/) --- ### 👀 Keep an Eye on Your Shipment Pickup issues (e.g. address problems or courier delays) will be shown on your shipment’s **detail page**.   We recommend checking in on the day of collection to confirm that the pickup is proceeding as expected. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/a/5/b/ea5b318969f4c800/pickup-details_1gw2oji.png) --- ### 🦸‍♀️ Have more questions? We're here to help! If you run into any issues or have questions, reach out to our support team via Whatsapp [here](http://wa.link/gpiyz3) or on chat [here](https://tunl.to#crisp-open). **Please help us help you by rating this article below. Was it useful? 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