Airfreight is fast and efficient, but sometimes packages can go missing in transit. The most common reason is that waybills (shipping labels) fall off during handling. When that happens, a parcel can no longer be automatically tracked or routed correctly.

The good news? There are a few simple steps you can take to reduce the risk of your package getting lost:

✅ 1. Write the Waybill Number on the Box ✍️

• Use a permanent marker to clearly write the waybill number on at least one side of the box.
• This serves as a backup in case the printed waybill falls off or gets damaged.
• It helps the carrier identify and reconnect your parcel with the correct shipment.

✅ 2. Use Unique Stickers or Markings 🏷️✨

• Add unique, recognizable stickers (like stars, arrows, or company logos) to your parcel.
• Use bright-colored tape or markings that make your package stand out from others.
• These visual cues help handlers and warehouse staff quickly identify your package if it becomes separated.

✅ 3. Protect the Waybill with Tape or a Waybill Pouch 📑🔒

• Always secure the waybill so it can’t peel off.
• Either:
• • Place it inside a waybill pouch that sticks firmly to the box, or
  • Cover the entire waybill with clear tape (ensuring the barcode can still be scanned)

✅ 4. Place a Copy of the Waybill Inside the Box 📄📦

• Print an extra copy of your waybill and slip it inside the package.
• If the outside waybill is lost, carriers can open the box and immediately identify where it should go.

✅ 5. Reinforce the Package 🎁🪢

• Make sure your box is well-sealed with strong packing tape.
• A sturdy package reduces the chance of damage (and waybill loss) during rough handling.

🚨 If Your Package Still Goes Missing

Despite best efforts, issues can sometimes occur. That’s why we recommend adding shipping insurance for peace of mind.

🔗 Start a Claim

• If you paid for Shipping Protection:

You’re covered for eligible losses. Start here → Start a Shipping Protection Claim

• If you didn’t pay for Shipping Protection:

You can still submit a claim with the carrier (e.g., FedEx/UPS), but approval isn’t guaranteed and payouts are at the carrier’s discretion. Start here → Report a Missing Shipment

⏱️ Pro Tip: Please report issues as soon as possible - insurers and carriers often have strict reporting window of 30 days.

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Updated on: 09/10/2025