> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.tunl.to/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Re-Book a Courier Pickup with TUNL Need to re-book a pickup? No worries, we’ve got your back. Whether a courier didn't arrive or you had to step away, here's how to easily reschedule your collection. ### Important Note on Exporter Details If you plan to ship using your **South African ID number** (instead of an exporter code), please make sure the name on your TUNL account matches your **legal name**, exactly as it appears on your ID. For example, if your name is *Samantha* *Cross* and your business is called *CrossFitters*, but you're exporting under your personal ID, you’ll need to sign up as *Samantha Cross*, not *CrossFitters*. That way, your export documents and ID align properly. ||| ❗️ **If you're using your ID, you *cannot* ship under your business name.** ||| **You'll also need to present a copy of your ID when the courier arrives for collection.** This is non-negotiable and required for customs clearance. Following this process helps prevent delays and ensures your shipment clears export control smoothly. --- ### 🚚 When Should You Re-Book a Pickup? Things don’t always go to plan, and that’s okay. You might need to re-book a pickup if: * The driver missed your collection window * You weren’t available when they arrived * You updated your shipment after booking Whatever the reason, we’ll help you get things sorted fast. --- ### 🔁 How to Re-Book a Pickup in TUNL Here’s a quick step-by-step to re-booking your collection: 1. **Log in to your TUNL dashboard** 2. Go to your **“Shipments”** tab 3. Select the shipment that needs rebooking 4. Click **“Re-book Pickup”** and confirm your new preferred date and time Once confirmed, we’ll send the updated request to the courier. You’ll get an email notification when it’s scheduled. | 💡 Pro tip: When a driver collects your parcel, ask for their phone number. That way, if your collection is missed, you’ve got a direct line—especially helpful in outlying pickup areas. --- ### 🕐 Pickup Timing & Cut-Offs To avoid delays, aim to re-book your pickup **before 14:00** (2PM) on the same day. After that, your request will be scheduled for the next business day. If you book a collection for a window like **9:00–12:00**, keep in mind this is a **preferred time**, not a guarantee. Carriers service different areas at different times daily, so flexibility helps avoid frustration. If you run into any issues or have questions, reach out to our support team via Whatsapp [here](http://wa.link/gpiyz3) or on chat [here](https://tunl.to#crisp-open). --- ### 💰 Outlying Areas: Know Before You Book Our couriers charge extra for pickups in outlying areas. To avoid delays and surprise fees, you’ve got options: * To avoid the pick-up fee and delays, you can book the shipment using TUNL’s “from address”, and then **send your parcel to us**. * **Drop it off at our Cape Town warehouse** * **Try our new PostNet drop-off service**—easy, fast, and reliable Choose what works best for your business, especially if you're based outside major cities. **Recommended Options:** 📦 **Pudo Locker Drop** [Pudo Locker Locations](https://www.pudo.co.za/where-to-find-us.php) When booking, use this locker: **Location:** Inospace Island Works **Address:** 22 Cumberland Road, Paarden Eiland **Contact Person:** TUNL Support Team (083 321 5407) **Email:** [support@tunl.to](mailto:support@tunl.to) 📦 **Postnet Drop-Off** * You may drop off your parcel at any of the ~500 PostNets nationwide. ([Store Locater](https://www.postnet.co.za/stores)) **How it works:** 1. Let us know you’d like to use the drop-off service and tell us which PostNet branch you’ll be using. 2. We’ll send you a unique reference code. 3. Simply take your parcel to the PostNet, give them the code, and you’re done! No additional label printing or packaging required on your side. 🎁 This Postnet service is free for now while we trial it — it’s our way of saying thanks for helping us test it ahead of full rollout. 👉 Not sure if you're in an outlying area? Use [this spreadsheet](https://docs.google.com/spreadsheets/d/13xDHR4kMZAwXmABOKS3W79uIqLlYs_-gQywclZabcdI/edit?gid=0#gid=0) to check before booking. It’s a quick way to confirm and plan ahead. --- ### 📦 Economy Shipments (To the USA) Using our Economy service to ship to the US? Here's what you need to know: * **Economy is drop-off only** * You can **courier your parcel to us** or **drop it off at our Cape Town warehouse** * Want to know more? Check out our full guide: [Package Drop-Off](https://help.tunl.to/en/article/how-to-drop-off-packages-for-tunl-shipments-locations-and-instructions-1qsck8g/) This helps keep costs low while keeping things moving. --- ### FAQs * Can I change the pickup address? Not right now. If you need to change the address, cancel the shipment and create a new one with updated details. * What if I missed multiple pickup attempts? Just re-schedule as usual through your dashboard. If it happens often, get in touch so we can sort it out with the courier. --- ### 🦸‍♀️ Have more questions? We're here to help! If you run into any issues or have questions, reach out to our support team via Whatsapp [here](http://wa.link/gpiyz3) or on chat [here](https://tunl.to#crisp-open). **Please help us help you by rating this article below. Was it useful? Your feedback means a lot to us!** --- **Keywords:** TUNL pickup process | courier collection TUNL | schedule pickup TUNL | same-day collection TUNL | pickup instructions TUNL | reschedule pickup TUNL | missed pickup TUNL | TUNL Economy drop-off | pickup time slots TUNL | courier pickup guide | TUNL shipping pickup | drop-off alternative TUNL | pickup outside major cities | courier collection fee | TUNL warehouse address | pickup scheduling TUNL | pickup preferences TUNL | pickup service availability | TUNL courier collection | pickup instructions field | pickup rescheduling process | TUNL shipment collection | pickup logistics TUNL | courier collection timing | TUNL pickup scheduling guide | TUNL pickup support