Articles on: Booking Shipments

Need to Book an Import or Freight Shipment? Here’s How

Some shipments are just too big, or a little too complex, to book directly through the TUNL platform. But don’t stress! We’ve got your back to move them across borders, seamlessly. 🌍


If you're dealing with heavy freight or managing import logistics, here’s a quick guide to get it sorted.


❌ What Can’t Be Booked on the TUNL Platform (Just Yet)


Right now, these shipment types aren't available through your dashboard:


  • Imports from international suppliers


  • FedEx International Priority Freight (Import or Export)

– For shipments weighing 68kg to 999kg


🚧 We’re working on bringing these into the platform, but until then, here’s how to book them manually.



📝 How to Book an Import or Freight Shipment with TUNL


Step 1: Fill Out the Shipping Instruction Form


Start by completing this quick form:


🔗 TUNL Shipping Instruction Form


We'll ask for:


  • Where it's going and where it's coming from


  • Size and weight of the shipment


  • What it is and what it’s worth



Step 2: Get a Quote


Once we have your details:


  • We’ll review the shipment


  • Send you a quote 💬


  • If you’re happy, we’ll book it for you!



✅ You barely have to lift a finger (just that form 😉).



📦 Imports: What Your Supplier Needs to Know


To avoid delays at customs when bringing goods into South Africa:


  • Your supplier must include a commercial invoice


  • No invoice = no customs clearance = no entry 🛑


👉 Important: TUNL doesn’t handle import collections. The supplier needs to drop off the shipment at their nearest FedEx or UPS depot. From there, we take over!



⏱️ Timeline & Turnaround


  • ⌛ It takes at least one business day to process and confirm freight or import bookings.


  • ⚡ Need help urgently? Just message us, we’re always happy to assist.



💼 Why Use TUNL for Imports & Freight?


  • 💸 Transparent pricing – no sneaky fees



  • 🚚 Trusted couriers – FedEx & UPS only



  • 📦 Perfect for B2B, wholesale, and high-value goods



  • 🇿🇦 Dedicated support for South African SMEs



🦸‍♀️ Have more questions? We're here to help!


If you run into any issues or have questions, reach out to our support team via Whatsapp here or on chat here.


Please help us help you by rating this article below. Was it useful? Your feedback means a lot to us!



Keywords: import shipment | freight shipment | book import | book freight | heavy shipment | manual booking | FedEx freight | UPS freight | international supplier | import process | commercial invoice | shipping instruction form | get a shipping quote | freight turnaround time | import delay | import customs | FedEx drop off | UPS drop off | large parcel | over 68kg | can't book on dashboard | shipping form | TUNL manual booking | help with import | help with freight

Updated on: 30/07/2025

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