Rebilling | What to do if you receive a second invoice for your shipment

At TUNL, we understand how frustrating unexpected charges can be. This guide explains everything you need to know about rebilling—what it is, why it happens, and how you can avoid or resolve it effectively.



WHAT IS REBILLING?


Rebilling occurs when carriers apply additional charges to your shipment due to discrepancies in the information you provided, such as:


  • Incorrect weight or dimensions

  • Address errors requiring corrections

  • Additional surcharges like special handling fees


WHY DOES REBILLING HAPPEN?


When carriers receive parcels, they scan and measure them. If they find differences between your declared details and the actual parcel, charges are adjusted based on their pricing policies.


Here’s what you should know:

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  • TUNL doesn’t apply these charges—they come directly from the carrier.

  • We only pass on these charges once the carrier notifies us.


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HOW ARE REBILLING CHARGES CALCULATED?


Rebilling charges are based on the carrier’s pricing policies for:


  • Weight brackets

  • Dimension limits

  • Address corrections


These adjustments follow standard pricing structures set by the carrier.


HOW TO AVOID REBILLING AND REDUCE CHARGES


Proactively managing your shipments can help you avoid unnecessary charges. Follow these best practices:


  • Weigh and measure accurately: Use a reliable scale to record the exact weight and measure the parcel’s length, width, and height precisely.
  • Ensure secure packaging: Use proper materials and tape flyer bags or boxes securely to prevent bulges that might alter dimensions.
  • Double-check shipment details: Verify the accuracy of addresses and declared parcel information before booking. If in the event you need to correct the address, the cost is R120.00
  • Keep evidence: Take clear photos of the packaged parcel showing its weight and dimensions. Save these as proof in case of discrepancies.
  • Use quality packaging materials: Invest in sturdy and appropriately sized packaging to avoid surcharges for special handling. Double walled boxes with stuffing inside work best (especially for insurance purposes in the event of a damaged parcel).
  • It is best to measure your parcel after it has been packed. This ensures accurate dimensions and prevents/reduces rebilling. Taping down flyer bags ensures your parcels safety as well as accurate measurements.


Taking these steps not only helps you avoid rebilling but also saves time, money, and stress by ensuring your shipment details are accurate from the start.


WHAT TO DO IF YOU GET A REBILLING CHARGE


If you receive a rebilling notice:


  1. Email accounts@tunl.to and we will send you the Rebilling Dispute Form. Include supporting evidence, such as:


  • Photos showing the parcel’s weight and dimensions.
  • Any relevant documentation to support your case.

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  1. TUNL will dispute the charge with the carrier on your behalf.


How long does it take?


  • Most disputes are resolved within 2-3 weeks.

  • In rare cases, it may take 2months


If the carrier rejects the dispute despite our efforts, you will still be responsible for the charges. However, we’ll keep you informed throughout the process and do our best to achieve a resolution.


At TUNL, we’re here to help your business run smoothly. If you have any questions or need assistance, don’t hesitate to reach out.


Keywords: Rebilling | additional charges | TUNL invoices | Rebilling charges **

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Updated on: 26/05/2025

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