**

Returns Helpdesk Article

At TUNL, we understand that returns can be a complex part of international shipping. Below is a guide to help you navigate the process smoothly.

Who Covers Return Costs?

Merchants are responsible for all return fees, including:

• Return transportation fees
  
• Any applicable DDP charges
  
• Additional fees incurred during the return process such as handling surcharges.

Exceptions:

If the carrier returns a package without informing TUNL, the merchant will not be responsible for the return costs. This only happens when:

• The package was shipped to a country that only allows returns and does not offer the option to abandon or destroy the package.
  
• This policy varies by country, so it’s essential to check destination-specific regulations before shipping.

Minimising Return Costs

To reduce potential return fees and delays:

• Ensure that your client's details (address, phone number, and email) are accurate and up to date.
  
• Monitor tracking updates and take proactive action if there are delivery issues.
  
• If you anticipate a return, contact TUNL support as soon as possible to explore options.

Need Help?

For any questions about returns, contact us at support@tunl.to—we’re happy to assist!

Keywords:

Returns | Returned packaged | Return costs

**

Updated on: 13/03/2025