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Returns Helpdesk Article

At TUNL, we understand that returns can be a complex part of international shipping. Below is a guide to help you navigate the process smoothly.

Who Covers Return Costs?

Merchants are responsible for all return fees, including:

• Return transportation fees

• Any applicable DDP charges

• Additional fees incurred during the return process such as handling surcharges.

Exceptions:

If the carrier returns a package without informing TUNL, the merchant will not be responsible for the return costs. This only happens when:

• The package was shipped to a country that only allows returns and does not offer the option to abandon or destroy the package.

• This policy varies by country, so it’s essential to check destination-specific regulations before shipping.

Minimising Return Costs

To reduce potential return fees and delays:

• Ensure that your client's details (address, phone number, and email) are accurate and up to date.

• Monitor tracking updates and take proactive action if there are delivery issues.

• If you anticipate a return, contact TUNL support as soon as possible to explore options.

Need Help?

If you run into any issues or have questions, reach out to our support team via Whatsapp here or on chat here.

Keywords:

Returns | Returned packaged | Return costs

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Updated on: 30/07/2025