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# Returns with TUNL: What Happens & What It Costs 🚚↩️

###### Returns are sometimes part of international shipping. This guide explains what to do, why shipments get returned, who pays, and how to avoid unnecessary return costs 🚀
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## **1. I want to return a shipment – what do I do? 📦🔁**

If you’d like to return a package, please:
1. **Contact our Support Team on [__WhatsApp__](http://wa.link/gpiyz3)** or [**__Chat__**](https://tunl.to/#crisp-open) 🦸‍♀️
2. Include:
    * Tracking number
    * Commercial invoice
    * Reason for the return
    * Any relevant documents or photos (if applicable)

👉 **Important:**
* You’ll be **liable for all return transport costs**, as well as any **taxes, duties and handling fees** charged on the return.
* In some cases, there may be an option to **abandon/destroy** the shipment instead of returning it (see below).

Don’t worry - our Support team will share their expert advice so that you’re able to make an informed decision. We’ll be with you every step of the way! 

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## **2. Why was my package returned by the carrier? 😕**

Sometimes a carrier may **return a package without informing TUNL** 📦

If you see that your shipment is on its way back:
1. **Contact Support on [__WhatsApp__](http://wa.link/gpiyz3) or [__Chat__
](https://tunl.to/#crisp-open)
2. Share:
    * Tracking number
    * Any notifications you received
    * Your original shipment details
This will enable our team to investigate what happened and advise you regarding next steps.

**What might have happened? 🤔**
* The carrier needed **extra information** (e.g. tax ID, contact number, documents) to clear or deliver the shipment to your customer.
* That information **wasn’t provided to them in time**, so they could not effect delivery.
* Carriers can usually only **hold a shipment for around 5 days** before they must return it to the sender.

But there’s no need to worry just yet - we’ll get to the bottom of it and will walk you through what needs to happen next to get everything back on track.

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## **3. Who pays for return costs? 💸**

By default, **the shipper is responsible** for all return-related costs, including:
* Return transportation fees 🚚
* Any applicable **DDP charges**
* **Taxes, duties and handling surcharges** linked to the return

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## **4. Can I abandon or destroy a shipment instead of returning it? 🗑️**

Some countries allow you to **abandon** a shipment instead of paying to bring it back.
* **Abandoning** means the carrier will **destroy the package**.
* This option is **not available in every country**, and some carriers/countries only allow returns.

To check your options:
1. Reach out to our Support Team on [__WhatsApp__](http://wa.link/gpiyz3) or [__Chat__](https://tunl.to/#crisp-open)
2. Include your **tracking number** and ask whether **abandon/destroy** is possible for that shipment and destination.

|| Note: Even when a shipment is abandoned, there may still be fees (e.g. handling or destruction). However, it is often cheaper to abandon a shipment than to return it.

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## **5. What if my product is prohibited? 🚫**

Some commodities are **prohibited or restricted** in certain countries.

Your responsibilities:
* It’s **your responsibility** to ensure your product is **not prohibited** at the destination.
* If you’re unsure whether an item is allowed, reach out to us on [__WhatsApp__](http://wa.link/gpiyz3) or [__Chat__](https://tunl.to/#crisp-open) *before shipping* and we’ll help you check ✅

If a shipment is stopped because it contains a **prohibited commodity** and TUNL wasn’t informed, you’ll be **liable for all costs**, which may include:
* Return freight
* Storage or handling fees
* Disposal/destruction fees
* Penalty charges for shipping prohibited items

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## **6. How to reduce the risk and cost of returns 🧠✨**

To minimise returns and extra fees:
* Double-check your **receiver details** (name, full address, phone, email) before booking.
* Make sure you understand **basic rules for the destination country** (especially tax IDs and documentation).
* If it’s a **new product** or **new destination**, reach out to our Support team with any questions you have. 
* Keep an eye on **tracking updates** and contact us quickly if something looks wrong, so we can catch any issues early on.

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## **7. Need help with a return? 💬**

If you’re dealing with a return, a possible return, or a confusing tracking update, reach out to our Support Team on [__WhatsApp__](http://wa.link/gpiyz3) or [__Chat__](https://tunl.to/#crisp-open) 🦸‍♀️
We’ll review your shipment, explain your options, and guide you through the next steps.


Keywords: Returns | Returned package | Return costs | International shipping returns | TUNL returns | Abandoned shipment | Destroy shipment | DDP returns | Shipping return process











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