> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.tunl.to/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # ⚖️ Shopify Live Rates Integration guide # Using TUNL live rates at checkout on Shopify The TUNL Live Rates at Checkout feature increases conversions by providing end customers with multiple shipping options. These are real-time, pre-negotiated rates that take into account changes in TUNL partner carrier rates due to fuel surcharges, outlying area charges and any additional handling fees. || 💡 Live rates at checkout are on every TUNL plan, including Launch. --- ### 🚚 Enable third-party carrier-calculated shipping Before you can use live rates at checkout, you will need to enable the [Third-Party Carrier-Calculated Shipping Rates](https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers) feature on Shopify. This feature is only available to customers on Shopify's Grow plan (formerly called the "Shopify" plan), on annual billing, or a higher plan. On Shopify's Grow plan you will need to contact [Shopify support](https://help.shopify.com/en/support/login) to enable this feature. If you are on the "Shopify Basic" plan, unfortunately this feature is not available and you need to either upgrade your plan or use [this guide](https://help.tunl.to/en/article/shopify-basic-how-to-add-shipping-rates-icka4t/) to manually load TUNL rates. If you are using other rates integrations like DHL or BobGo (uAfrica) this will likely already be enabled. Here’s a quick guide on how to request Shopify’s support to enable this feature: * Visit * Use the support bot to say: “Hi, please enable third-party carrier calculated rates for my store.” * It will respond with a generic message * Reply with: “I would like to speak to a support advisor.” * You’ll be placed in a queue (usually takes less than 5 minutes). * Once connected with a support advisor, ask them to “enable third-party carrier calculated rates.” *** ### ⚖️ Adding product weights to Shopify for international shipping For the live rates at checkout to work accurately, product weights must be added in Shopify according to [actual or volumetric weight](https://help.tunl.to/en/article/rate-calculation-volume-vs-actual-weight-xtw5i1/) for international shipping. TUNL live rates at checkout **does not use the Shopify package dimensions or package weight to calculate rates (only the total product/item weight in the order).** So it is important to add the volumetric weight to the product weight in Shopify if you are unable to pack the product into a box with a volumetric weight less than the actual product weight, otherwise your customers may under pay you for shipping at checkout. You can follow [this guide](https://help.shopify.com/en/manual/shopify-admin/productivity-tools/bulk-editing) to bulk edit product weights in Shopify. *** ### 🏷️ Adding HS Codes to your products in Shopify To include duties and taxes in the live rates calculation for your customers at checkout, you must add Harmonized System codes (HS codes) to all your products and variants in Shopify. You can follow [this guide](https://help.shopify.com/en/manual/fulfillment/shopify-shipping/hs-codes) to add HS Codes in Shopify. *** ### 🛍️ Install the TUNL Shopify app You can install the new TUNL Shopify app by following this link: *** ### ⚙️ Configure Shipping Rates in the TUNL app 1. Log in to TUNL: 2. Navigate to **Settings > Rates at Checkout** 3. Click **Edit** 4. Choose the shipping carriers and services you’d like to show customers at checkout 5. Customise Duty and Tax Options. Choose whether to: * Show shipping rates **with duties and taxes** included (recommended for the best delivery experience) * Show shipping rates **without duties and taxes** * Show both options 6. You can preview what your international shipping options will look like at checkout and click **SAVE** as soon as you are happy. *** ### ✅ Enable the TUNL live rates on your Shopify store 1. Log in to your Shopify admin: 2. Go to *Settings > Shipping and delivery* 3. Click on your *Shipping profile* 4. Click *Create Zone* 5. Add an international zone and select the countries you wish to display rates for 6. Click *Done* 7. On your new Zone, click *Add rate* 8. Select *Use carrier or app to calculate rates* 9. Select *TUNL Shipping (Rates provided by app)* 10. Add any additional handling fees to rates (if required) 11. Click *Done* *** ### 💸 Want to Offer Discounted Shipping? Here’s How to Subsidise Rates If your international margins allow, consider marking up your product prices for international customers and subsidising shipping by reducing the rates they see at checkout. This strategy can make your offering more attractive, improve conversion rates, and help you stay competitive globally. ### 📝 To do this: 1. Log in to your Shopify admin: 2. Navigate to *Settings > Shipping and delivery* 3. Click on your *Shipping profile* 4. Click the three dots next to the TUNL Shipping (rates provided by app) 5. Click *Edit rate* 6. In the *Handling fee* field, enter either: * A negative flat amount, e.g. -200 to subtract R200 * A negative percentage, e.g. -10% to reduce the displayed rate by 10% Shopify will subtract that amount from the real-time rate provided by TUNL before showing it to customers. || 💡 This does not affect what you are charged by the carrier—it only changes what the customer pays at checkout. *** ### 📋 Important Information: Booking Shipments with Duties and Taxes To ensure a seamless delivery experience and prevent customers from being double charged for duties and taxes, follow these guidelines when booking shipments: 1. **When Customers Pay for Shipping and Duties/Taxes at Checkout** * **Book the shipment as DDP (Delivered Duty Paid).** This ensures that all duties and taxes are pre-paid and covered, aligning with what the customer has already paid at checkout. * DDP avoids unexpected fees for your customers during delivery, creating a positive shipping experience. 2. **When Customers Pay for Shipping Only (Excluding Duties/Taxes)** * You have two options for covering duties and taxes: * **Option 1:** Cover the duties and taxes on behalf of the customer and **book the shipment as DDP**. This ensures no further charges for the customer, enhancing their delivery experience. * **Option 2:** Pass the duties and taxes to the customer and **book the shipment as DAP (Delivered At Place)**. In this case, duties and taxes will be billed directly to the customer upon delivery by the carrier. * You can verify whether your customer paid for duties and taxes at checkout by reviewing the **Shopify order page**. *** ### 🔧 Troubleshooting the TUNL live rates on your Shopify store If TUNL live rates are not appearing at checkout, verify the following: 1. **Default Location in Shopify Matches your TUNL “From Address”** * Ensure the default location set in your Shopify store matches the “From address” configured in the TUNL platform. * The address must be a **valid, complete South African street address**. 2. **Products and Variants in the Correct Shipping Profile** * Confirm that your products and variants are included in the **shipping profile** where the TUNL live rates are applied. 3. **Inventory Availability** * Verify that your products have inventory in stock for the **shipping profile** and **location** specified. 4. **Product Weights** * Check that all your products and variants have a weight set. Shipping rates cannot be calculated without this information. 5. **HS Codes for Products** * Ensure that each product and variant has a **Harmonized System (HS) code** assigned. These codes are essential for displaying shipping rates that include duties and taxes at checkout. If you run into any issues or have questions, reach out to our support team via Whatsapp [here](http://wa.link/gpiyz3) or email . *** ### 🚫 Disabling the TUNL live rates on your Shopify store If, for whatever reason, you need to disable the TUNL live rates you can do so within Shopify by going to Settings > Shipping and delivery and deleting the TUNL Shipping rate from your zone. *** ### 📚 Understanding Shopify shipping in more detail If you are having trouble with your Shopify rates, we highly recommend reading and understanding how shipping and shipping rates work within Shopify here: *** ### 🦸‍♀️ Have more questions? We're here to help! If you run into any issues or have questions, reach out to our support team via Whatsapp [**here**](http://wa.link/gpiyz3) or email . **Please help us help you by rating this article below. Was it useful? Your feedback means a lot to us!** *** **Keywords:** Shopify | Live Rates | Rates | Shopify Checkout | Shopify Integration