Articles on: Shipping

Where and How to Drop Off Your TUNL Shipment

Shipping internationally with TUNL? Here’s everything you need to know about getting your parcel into our hands—whether you’re in Cape Town or further afield.

🚚 TUNL Drop-Off 101

If you’re using TUNL Economy, remember—it’s a drop-off only service. No pickups, no fuss.
For other services (like FedEx or UPS), collections are included if your address is in a serviced area. Not sure if your location qualifies? Contact support@tunl.to

📍 Where to Drop Off Your Package

If you're in Cape Town

You can drop off your shipment at our Cape Town warehouse:

📦 Address:
Unit 16, Inospace Island Works
22 Cumberland Road
Paarden Eiland, Cape Town, 7405

🕘 Opening Hours:
Monday to Friday, 9:00 AM to 5:00 PM

📅 Weekly Cut-Off:
To make the weekly Economy shipment, drop off your parcel by close of business on Tuesday.
Need to get it to us but can’t come by? No problem. Many merchants use The Courier Guy, Uber Parcel, or similar same-day courier services to send their shipments over.

If You're Outside Cape Town

You’ve got options! You can courier your shipment to us using a service like The Courier Guy, Postnet or make use of Pudo Lockers for a cost-effective and convenient drop-off solution.
Send to:
Unit 16, Inospace Island Works
22 Cumberland Road, Paarden Eiland, Cape Town
📞 TUNL Support Team – 083 321 5407
✉️ support@tunl.to

Recommended Options:

📦 Pudo Locker Drop
Pudo Locker Locations
When booking, use this locker:
Location: Inospace Island Works
Address: 22 Cumberland Road, Paarden Eiland
Contact Person: TUNL Support Team (083 321 5407)
Email: support@tunl.to

📦 Postnet Drop-Off
You may drop off your parcel at any of the ~500 PostNets nationwide. (Store Locater)

How it works:

Let us know you’d like to use the drop-off service and tell us which PostNet branch you’ll be using.
We’ll send you a unique reference code.
Simply take your parcel to the PostNet, give them the code, and you’re done! No additional label printing or packaging required on your side.

🎁 This Postnet service is free for now while we trial it — it’s our way of saying thanks for helping us test it ahead of full rollout.

We've moved offices! From Unit 52 to Unit 16

🏷️ Package Prep Checklist

Before you send your shipment our way, make sure it's properly packed and labelled:
✅ Use the shipping label generated by app.tunl.to
✅ Ensure the label is clearly visible and securely attached
✅ Double-check the recipient info is correct (especially for Pudo and Postnet)

💰 Outlying Areas: Know Before You Book

Our couriers charge extra for pickups in outlying areas. To avoid delays and surprise fees, you’ve got options:

To avoid the pick-up fee and delays, you can book the shipment using TUNL’s “from address”, and then send your parcel to us.
Drop it off at our Cape Town warehouse
Try our new PostNet drop-off service—easy, fast, and reliable
Choose what works best for your business, especially if you're based outside major cities.

💡 Tip: If your area is considered outlying, it’s often faster (and cheaper) to send your parcel to our Cape Town warehouse instead of waiting for collection.

👉 Not sure if you're in an outlying area?
Use this spreadsheet to check before booking. It’s a quick way to confirm and plan ahead.

🧭 Quick Summary

Situation	Solution
You’re in Cape Town	Drop off at our warehouse or send via Uber/Courier Guy/Postnet
You’re outside Cape Town	Courier to us or use a Pudo locker drop-off or drop-off your parcel at your closest Postnet store
Courier charges outlying fee	Consider sending to Cape Town to save time and money
You’re not sure what to do	Reach out to our TUNL Support Team on 083 321 5407 via Whatsapp or email support@tunl.to

Updated on: 05/06/2025

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