Getting Started with TUNL 🌍🚀

How to go beyond borders with TUNL 🌍

In this guide, you’ll find everything you need to get started with TUNL and begin shipping your products to customers around the world. Whether you’re a merchant, artist, maker, manufacturer, or the next viral sensation, this overview will help you set up your account, connect your store, and send your first international order ✈️

Want to learn more about us? Read about our mission and team 🤝

TUNL - Unlocking Exports for South African Businesses 🔓📦

International shipping can feel daunting and complex, but TUNL is built to make exporting easy, transparent, and affordable.
With TUNL, you can:

Offer reliable international shipping to your customers
Access preferential rates with major carriers
Manage all your shipments and tracking in one place

How TUNL Works: A Step-by-Step Guide 🙌

1️⃣ Step 1: Sign up for a TUNL account
Create your account here

2️⃣ Step 2: Add TUNL shipping rates to your online store
Connect TUNL to your e-commerce platform and add our rates (e.g. Shopify, WooCommerce).

3️⃣ Step 3: Tell your customers you now ship globally 🌍

Update your website and product pages
Share the news in your newsletter and on social media
Tag us Social Media @tunl.to

4️⃣** Step 4: Make your first international sale** 🎉
Once your rates are live, your customers can start choosing TUNL shipping at checkout.

5️⃣ Step 5: Pack your order for international shipping
Use sturdy packaging and correct dimensions/weight. (See our guides on optimised packaging to save costs and protect your products)

6️⃣ Step 6: Book your shipment on the TUNL Booking Platform
Log into your TUNL dashboard, select the order, and book your shipment with your preferred service.
💡 Pro tip: You can purchase shipment insurance directly in-app for extra peace of mind.
💡You also have the option to pay duties and taxes upfront (DDP) to help your customer avoid surprises or delays at delivery.

7️⃣ Step 7: Print and attach your label & invoice
Pay for your shipment online after booking, you will then have access to download the shipping label and commercial invoice, and attach them securely to your parcel.

8️⃣ Step 8: Hand over your parcel

For Express shipments, our carrier partners (FedEx or UPS) will collect at the time you selected, from the address you provided when booking.
For TUNL Economy shipments to the USA, send your parcel to the TUNL warehouse using Uber, Door-to-door Courier, PUDO or come and visit the team yourself to drop it off
Our address is Unit 16, Inospace - Island Works, 22 Cumberland Road, Paarden Eiland, Cape Town, 7405

9️⃣** Step 9: Fulfil and track your order**

Add the tracking number to your order in your e-commerce platform so your customer can follow their delivery.
Track all your shipments from your TUNL dashboard – everything in one place.

Then… get back to doing what you do best: building your brand and making world-class products. 💫

Before You Ship Your First Parcel Overseas ✈️📦

We recommend reviewing our key guides on:

Packaging and dimensions for international shipping
Customs, duties, and taxes
Prohibited and restricted items

This helps you:

Avoid delays and unexpected costs
Keep your customers happy with smoother deliveries

Congratulations – you’re now ready to scale your global brand with TUNL! 🚀

Need More Help Getting Set Up? 🦸‍♀️

You can also contact our Support Team. If you run into any issues or have questions on WhatsApp or Chat 🦸‍♀️

Updated on: 03/12/2025

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