To keep shipments moving smoothly 🚀, TUNL requires upfront payment for all bookings.

This article explains how payments work, where to pay, and the different options available depending on your plan.

🔐 Payment Basics (What You Need to Know)

• 💸 Upfront payment is required for all shipments
• 💳 You’ll be prompted to add a credit or debit card during onboarding
• 🧾 TUNL Pro **merchants can apply for **extended payment terms (up to 30 days)

📦 Option 1: Pay As You Book

This is the quickest and easiest way to pay.

How it works:

• Book your shipment as usual
• Click “Pay Now” on the right-hand side of your screen
• A secure payment window will open for you to complete payment 💸.

‼️ NB: your documents will only unlock once you’ve made payment

Auto-pay option (recommended ✅)

You can also save a card under: Settings → Account

When a card is added:

• Your card is automatically charged when a shipment is booked
• No manual payments
• No delays

Payments are reflected immediately in the TUNL app

🧭 Option 2: Pay From Your Dashboard (Invoices)

If you prefer paying invoices directly, you can manage everything from your dashboard.

How to pay an invoice:

1. Go to Settings → Account
2. Scroll to the bottom to view your invoices
3. Click “Pay Now” next to any unpaid invoice

*💡 Payments made via the dashboard reflect immediately, and will give you immediate access to your shipping documents*

📝 Option 3: Batch Pay From Your Statement

This option is available on our TUNL Pro plan and is ideal if you prefer batch payments via EFT.

How it works:

• Go to Settings → Account → Billing → Open Statement

Your statement shows the total amount due across all shipmen

Statement schedule:

📅 Statements are issued on the 10th and 25th of each month

🏦 EFT Banking Details (For Statement Payments)

These details appear on every invoice, but here they are for convenience:

• Account Name: TUNL (Pty) Ltd
• Bank: FNB
• Account Type: Current Account
• Account Number: 62873173472
• Branch Code: 255355
• SWIFT Code: FIRNZAJJ
• Reference: Your Business Name

⏳ Please note: EFT payments can only be allocated once they reflect in our bank account, which may take 2–3 business days.

🔍 Quick How-To Summary

• Pay for a single shipment:

Shipments → Find shipment → View → Pay Now

• Pay a single invoice:

Settings → Account → Scroll → Pay Now

• Pay multiple invoices / settle your account:

Settings → Account → Open Statement

🦸‍♀️ Have more questions or struggling with payment? We're here to help!

If you run into any issues or have questions, reach out to our support team via Whatsapp here (+27 83 321 5407) or on Chat here.

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Updated on: 27/01/2026