Our standard payment terms are 15 days, so you have 15 days from the date of booking your shipment to settle your TUNL account. You can settle your TUNL account using credit card, Scan to Pay or EFT - whichever is easiest for you! 

Please note, TUNL does not store your credit card information and our payment provider handles all transactions securely.

📦 Option 1: Pay As You Book

Pay as part of your booking - it’s quick and easy. 💸 

1. Once you have booked your shipment, click "Pay Now" on the right-hand side of your screen; this will open a modal where you can make payment.

2. Alternatively, you can select “View Invoice”. This will open a secure webpage where you can view or download your invoice and make payment.

Payments made via the TUNL app will reflect immediately.

🧭 Option 2: Pay From Your Dashboard

Manage all your invoices in one place. 

1. To view your invoices, go to Settings → Account and scroll to the bottom.

2. Click "Pay Now" next to your unpaid invoices.

Payments made via your TUNL dashboard will reflect immediately.

📝 Option 3: Batch Pay From Your Statement

Ideal for batching your invoices with EFT payment.

• You can access your statement any time on your TUNL profile by heading to Settings → Account → Billing → Open Statement. 

• You’re welcome to wait for your statement to pay in bulk, provided it’s within 15 days of booking your shipment.

• Statements are issued on the 10th and 25th of each month and show the total amount due across all shipments booked for the period.

• Our banking details are shown on every invoice, but here they are in case you don't have them handy:

Account name: TUNL (Pty) Ltd

Bank: FNB

Account Type: Current Account

Account Number: 62873173472

Branch Code: 255355

Swift Code: FIRNZAJJ

Reference: Your Business Name

Please note EFT payments can only be allocated once they reflect in our bank account, which may take 2-3 business days.

🙋‍♀️ FAQs & Handy Tips

• How do I find my balance?

Go to Settings → Account → Open Statement. You’ll see your Total Outstanding here.

• What reference should I use for EFT?

Use your Business Name - this will speed up reconciliation. 🔎

• What if I overpay or pay the wrong amount?

Email accounts@tunl.to with your POP and details - we’ll help reconcile or credit your account. 🧮

• Can I split a payment across shipments?

Yes. Pay the overall balance from the dashboard, then email us with the invoice list if you need specific allocation. If we don’t receive any invoice list, we will reconcile invoices from oldest to newest.

• Having trouble with payments?

Try again after a minute, but if the issue persists, contact our Support team via WhatsApp on +27 83 321 5407.

🦸‍♀️ Have more questions? We're here to help!

If you run into any issues or have questions, reach out to our support team via Whatsapp here (+27 83 321 5407) or on Chat here.

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Updated on: 03/11/2025