How to Set Your International Shipping Defaults

Tired of unchecking insurance on every shipment? Or switching currencies each time you book?

You can now set your International Shipping Defaults so TUNL remembers your preferences — saving you a few clicks on every booking.

This is especially helpful if you ship frequently or have a standard workflow you follow for all international orders.

Where to Find Your Shipping Defaults

Log in to your TUNL dashboard
Go to Settings → Shipping
Click on International Shipping Defaults

You’ll see several options you can configure. Each is explained below.

Shipping Default Options

1. Signature Confirmation

Decide whether your shipments should require a signature on delivery by default.

No Signature Required (default)
Signature Required (adds an additional R50 per shipment)

Requiring a signature adds an extra layer of delivery security, especially for higher-value parcels.

2. Shipment Return Option

Choose what should happen if a shipment cannot be delivered in the destination country. Carriers generally try to deliver 3 times.

Abandon Shipment
Return to Sender

⚠️ Note: Returns incur high return shipping, import duties & taxes. Some countries do not allow abandoned shipments. If your selection isn’t supported at the destination, we’ll let you know or handle it accordingly.

3. Default Billing for Duties & Taxes (DAP vs DDP)

Decide who pays duties and taxes on international shipments by default.

Recipient Pays (DAP) — customer pays duties/taxes on delivery
Sender Pays (DDP) — you pay duties/taxes upfront during booking

You can still override this on each shipment, but setting a default helps keep your workflow consistent.

4. Shipment Insurance Option

Choose whether insurance should be automatically included when booking international shipments.

Options:

Always Include Insurance
Always Exclude Insurance

If you frequently ship low-value items or don’t use insurance, selecting Always Exclude removes a repetitive step from every booking. You can still override this on each shipment.

5. Default Currency

Choose which currency you’d like to use as your default booking currency.

Setting this once ensures consistency across your shipments, especially if you quote or invoice in a specific currency.

⚠️ Note: Be careful with your selection, if you choose USD but enter a rand value you or your customer will pay duties and taxes on the declared currency and it is very difficult to correct this with the carriers.

6. Foreign Tax Identifiers (VAT / Tax IDs)

If you have registered tax identifiers in other countries, for example:

EU / UK VAT number
US EIN
IOSS (used by some marketplaces)

You can store multiple IDs if needed.

These IDs are used for:

VAT reclaim
Marketplace compliance
Ensuring correct tax handling during customs clearance

Can I Change My Defaults Later?

Absolutely, you can update them at any time.

Your changes apply immediately to all new shipments.

🦸‍♀️ Have more questions? We're here to help!

If you run into any issues or have questions, reach out to our support team via Whatsapp here or on chat here.

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Updated on: 27/11/2025

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