Articles on: Onboarding

How to Re-Book a Courier Pickup with TUNL

Need to re-book a pickup? No worries, we’ve got your back. Whether a courier didn't arrive or you had to step away, here's how to easily reschedule your collection.


Important Note on Exporter Details


If you plan to ship using your South African ID number (instead of an exporter code), please make sure the name on your TUNL account matches your legal name, exactly as it appears on your ID.
For example, if your name is Samantha Cross and your business is called CrossFitters, but you're exporting under your personal ID, you’ll need to sign up as Samantha Cross, not CrossFitters. That way, your export documents and ID align properly.


❗️ If you're using your ID, you cannot ship under your business name.


You'll also need to present a copy of your ID when the courier arrives for collection.


This is non-negotiable and required for customs clearance.


Following this process helps prevent delays and ensures your shipment clears export control smoothly.



🚚 When Should You Re-Book a Pickup?


Things don’t always go to plan, and that’s okay. You might need to re-book a pickup if:


  • The driver missed your collection window
  • You weren’t available when they arrived
  • You updated your shipment after booking
    Whatever the reason, we’ll help you get things sorted fast.



🔁 How to Re-Book a Pickup in TUNL


Here’s a quick step-by-step to re-booking your collection:


  1. Log in to your TUNL dashboard
  2. Go to your “Shipments” tab
  3. Select the shipment that needs rebooking
  4. Click “Re-book Pickup” and confirm your new preferred date and time
    Once confirmed, we’ll send the updated request to the courier. You’ll get an email notification when it’s scheduled.


💡 Pro tip: When a driver collects your parcel, ask for their phone number. That way, if your collection is missed, you’ve got a direct line—especially helpful in outlying pickup areas.



🕐 Pickup Timing & Cut-Offs


To avoid delays, aim to re-book your pickup before 14:00 (2PM) on the same day. After that, your request will be scheduled for the next business day.
If you book a collection for a window like 9:00–12:00, keep in mind this is a preferred time, not a guarantee. Carriers service different areas at different times daily, so flexibility helps avoid frustration.
Need help? Drop us a message via chat or email support@tunl.to—we’re happy to assist.



💰 Outlying Areas: Know Before You Book


Our couriers charge extra for pickups in outlying areas. To avoid delays and surprise fees, you’ve got options:


  • To avoid the pick-up fee and delays, you can book the shipment using TUNL’s “from address”, and then send your parcel to us.
  • Drop it off at our Cape Town warehouse
  • Try our new PostNet drop-off service—easy, fast, and reliable
    Choose what works best for your business, especially if you're based outside major cities.


Recommended Options:


📦 Pudo Locker Drop
Pudo Locker Locations
When booking, use this locker:
Location: Inospace Island Works
Address: 22 Cumberland Road, Paarden Eiland
Contact Person: TUNL Support Team (083 321 5407)
Email: support@tunl.to



📦 Postnet Drop-Off

  • You may drop off your parcel at any of the ~500 PostNets nationwide. (Store Locater)


How it works:

  1. Let us know you’d like to use the drop-off service and tell us which PostNet branch you’ll be using.
  2. We’ll send you a unique reference code.
  3. Simply take your parcel to the PostNet, give them the code, and you’re done! No additional label printing or packaging required on your side.


🎁 This Postnet service is free for now while we trial it — it’s our way of saying thanks for helping us test it ahead of full rollout.


👉 Not sure if you're in an outlying area?
Use this spreadsheet to check before booking. It’s a quick way to confirm and plan ahead.



📦 Economy Shipments (To the USA)

Using our Economy service to ship to the US? Here's what you need to know:

  • Economy is drop-off only
  • You can courier your parcel to us or drop it off at our Cape Town warehouse
  • Want to know more? Check out our full guide: Package Drop-Off
    This helps keep costs low while keeping things moving.



FAQs


  • Can I change the pickup address?
    Not right now. If you need to change the address, cancel the shipment and create a new one with updated details.


  • What if I missed multiple pickup attempts?
    Just re-schedule as usual through your dashboard. If it happens often, get in touch so we can sort it out with the courier.



🦸‍♀️ Have more questions? We're here to help!


WhatsApp us or email support@tunl.to for more information.


Please help us help you by rating this article below. Was it useful? Your feedback means a lot to us!


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Updated on: 30/06/2025

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