🌍 Your Guide to Building a Clear & Trusted International Shipping Policy

✈️ Everything your customers need to know before shipping internationally

Key Recommendations for South African Online Stores ✅

A clear and transparent international shipping policy helps set the right expectations for customers buying from abroad. While your domestic shipping policy covers local deliveries, an international version ensures global shoppers understand delivery times, duties, taxes, and available services.

Below is a recommended template you can adapt for your webstore.

📦 International Shipping Policy Template (South Africa → Global Customers)

At [INSERT STORE NAME], we’re committed to delivering your orders safely and efficiently - no matter where you are in the world. We’ve partnered with TUNL to offer reliable global shipping options through FedEx, UPS, and an economical service exclusively for the USA.

OPTIONAL - Duties & Taxes Section

DAP Version: Duties and taxes may apply depending on your country’s customs regulations. These charges are not included in the product price or shipping fee and must be paid by the recipient upon delivery.
DDP Version: Duties and taxes are included in your order total at checkout, so you won’t have any additional fees upon delivery.

✈️ Shipping Services We Offer

Express Shipping (Global – FedEx & UPS) 📦

Transit Time: 4–7 business days excluding any unexpected delays
Tracking: Fully tracked, door-to-door
Duties & Taxes:
- Paid by the receiver (DAP), or
- Paid upfront if shipped Delivered Duty Paid (DDP)

Economy Shipping (USA Only) 📦

Transit Time: 10–20 business days from date of dispatch from TUNL’s warehouse
Order Value Limit: Maximum US$800
Tracking: Fully tracked
**Duties & Taxes: **Included in the shipping cost
- Final Mile Delivery: UPS Ground

🛒 Choosing Your Shipping Service at Checkout

At checkout, you can select the shipping service that best suits your needs. Once your order is confirmed, we will process, pack, and ship your items using the service you selected.

🚨 Important Information for International Customers

⏳ Shipping Times

Estimated shipping times are based on average transit durations. Delivery may be delayed due to:

Customs clearance and customs inspections
Severe weather delays
Mechanical delays
Local courier conditions
Incorrect delivery information

🔀 Order Tracking

A tracking number will be emailed to you once your order has shipped. Use it to follow your parcel’s journey in real time.

💰Duties & Taxes

Depending on the selected service:

Express Shipments: Duties and taxes are paid by the receiver or included if shipping DDP.
Economy USA: Duties and taxes are always included and paid for upfront.

We recommend checking your country’s import rules before ordering to ensure everything runs smoothly.

🦸‍♀️ Have more questions? We're here to help!

If you run into any issues or have questions, reach out to our Support Team on WhatsApp or **Chat **🦸‍♀️

Updated on: 03/12/2025

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