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Articles on:Onboarding
Articles relating to getting started with TUNL

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  • Onboarding
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  • Getting Started with TUNL 🌍🚀
    How to go beyond borders with TUNL 🌍 In this guide, you’ll find everything you need to get started with TUNL and begin shipping your products to customers around the world. Whether you’re a merchant, artist, maker, manufacturer, or the next viral sensation, this overview will help you set up your account, connect your store, and send your first international order ✈️ Want to learn more about us? Read about our mission and team 🤝Featured
  • Rates Explained: Volume vs. Actual Weight in International Shipping
    Weight | Volume | Volumetric | Product Weight | Shopify | WooCommercePopular
  • How to Resolve Shipment Delays and Exceptions 🚚⚠️
    This article explains how to manage exceptions that occur when your shipment is in transit. It outlines what exceptions mean, what actions to take, and who to contact for assistance. Although most shipments arrive smoothly, exceptions can happen. They’re common, and often easily resolvable. TUNL's system will automatically notify you and the receiver via email if an exception occurs. Staying proactive helps avoid shipment delays or unnecessary returns. ✨ What is a shipment exSome readers
  • Landed Costs - Will my customer be charged any Duties, Fees or Taxes?
    Landed costs | Custom Fees | Duties | Taxes | FeesSome readers
  • How to Track Your Shipment with TUNL
    Tracking | Tracker | how to track | Express tracking | Economy trackingSome readers
  • 🌍 Your Guide to Building a Clear & Trusted International Shipping Policy
    Crafting an Effective International Shipping Policy for Your WebstoreFew readers
  • 🧩 Which Integration Option is Best for My Business?
    Quoting shipping rates to your customers one by one? There’s a better way. Whether you're running a slick Shopify store or hustling on WooCommerce, choosing the right integration can save your South African business hours in admin and open the door to global growth. In this guide, we’ll break down your options - manual, Shopify, or WooCommerce - so you can pick the best fit and ship smarter. 🔍 Feature Comparison TableFew readers
  • How to Manage Your Product Library and Shipping Details 👩‍💻 (Video Tutorial)
    Product Library | Library | Products | HS Code | Confidence ScoreFew readers
  • How to Book a Shipment with TUNL
    Booking your first international shipment? You’re in the right place. This guide walks you through each step of the booking flow, so you can ship with confidence and avoid common pitfalls. Let’s dive in. 🎥 Prefer to Watch Instead? For more visual learners, please check out our video guide here: 👉 How to book shipments using TUNL’s platform 1. Sign up or sign in to your TUNL profile 🧾 It’s freeFew readers
  • How to Set Your International Shipping Defaults
    How to Set Your International Shipping Defaults Tired of unchecking insurance on every shipment? Or switching currencies each time you book? You can now set your International Shipping Defaults so TUNL remembers your preferences — saving you a few clicks on every booking. This is especially helpful if you ship frequently or have a standard workflow you follow for all international orders. Where to Find Your Shipping Defaults Log in to your TUNL dashboard Go toFew readers
  • How Do Pickups/Collections Work?
    🚚 How Do Pickups Work? Scheduling a pickup with TUNL is quick and easy, but there are a few things you should know to ensure a smooth collection. This guide explains how pickups work, what to expect, and what to do if you’re outside a major city or prefer to drop off your parcel. 📦 What’s Included in a Pickup? When you book a shipment on the TUNL platform (excluding TUNL Economy), you can request a courier to collect your parcel from your address. Here’s how it works: Book befFew readers

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