Articles on: Pricing

💳 How Does Billing Work at TUNL?

This article explains how billing works on TUNL — how you pay for your shipments, how monthly settlement works, and what to do if your account is ever paused, so you always know where you stand 🚀

🧾 Your Plan Is Billed Separately

This article is about paying for your shipments. Your TUNL plan is billed separately, even when it's on the same card.

Shipments are never charged automatically — you approve every payment
Your plan charges itself on its billing date

For when you're billed, what happens if a plan payment fails, and where to find your plan invoices, see Paying for your plan.

💳 Two Ways to Pay at TUNL

TUNL has two billing modes. Which one you're on depends on your plan.

📦 Pay-as-you-go or PAYG (default)

The default for all TUNL merchants
You're prompted to pay at the time you book a shipment — no statement, no due date, no balance to settle later
The simplest way to use TUNL if you can pay at the point of shipping

🗓 Monthly settlement

Part of the Scale plan
All your shipments in a calendar month are grouped into a single statement, issued on the 1st and settled within 15 days
Better suited to businesses with formal payment terms, or finance teams that prefer one consolidated invoice

💡 Not sure which mode you're on? You can see your billing mode on the Billing tab in your account. If you're already on monthly settlement, nothing changes for you. If you think Scale is a fit for your business, upgrade your plan or email support@tunl.to.

The rest of this article covers monthly settlement in detail. If you're on pay-as-you-go, you're paying per shipment and don't need to worry about statements or settle-by dates.

⚡ Monthly Settlement at a Glance

All shipments in a calendar month are grouped into a single monthly statement
Your statement is issued on the 1st of the following month and is due on issue — you have 15 days to settle before your account pauses
Pay through the platform to have your payment reflect immediately — card, Scan to Pay, SnapScan, or Pay by Bank
EFT payments made outside the platform take 1–3 business days to clear and reflect on our side
If your account is paused, paying through the platform unpauses you the moment the payment reflects

📅 How Your Monthly Statement Works

On the 1st of each month, your statement is issued, covering everything you shipped in the prior month. Each statement is due on the day it's issued, with a settlement window (15 days) to pay before your account pauses.

🗓 Example — March shipments:

Date 📅	What happens ✅
1–31 March	You ship as normal. Each shipment creates an invoice.
1 April	Your March statement is issued and the total settlement amount is set. Settle-by date is 15 April.
1 April → 15 April	You have 15 days to settle. We send reminders along the way.
16 April	If unsettled, your account pauses. You can still track shipments and manage your settings — you just can't book new shipments until the balance is cleared.

You can view your statement, drill into the per-shipment breakdown, and see your outstanding balance on the Billing tab in your account (Settings → Account → Billing).

💡 Why we changed this: Previously, every shipment created its own invoice with its own due date — and amounts shifted throughout the month, which made it hard to know when you owed us, or how much. A single monthly statement fixes that: one clear amount, one clear settle-by date. It also gives us more predictable cashflow, which is part of how we keep your shipping rates competitive.

📊 Statement Statuses You'll See

Your statements move through four lifecycle states:

Status 🏷	Meaning ✅
Open	The statement is still accumulating — it covers the current month and won't be issued until the 1st of next month.
Due	Issued and within the settlement window. Pay before the settle-by date to keep shipping live.
Overdue	The settlement window has passed. Your account pauses and reminders escalate.
Paid	Fully settled — no further action needed.

Partial payments are reflected in the Outstanding number, not the status. A part-paid Due statement stays Due (with a lower Outstanding) until it's fully cleared.

💰 How to Pay

There are two ways to settle your statement.

⚡ Pay through the platform (recommended)

Available on the Billing tab — pay directly in your account, powered by Paystack
Payment options — card, Scan to Pay, SnapScan, or Pay by Bank. See Payments & Your TUNL Credits for how each works
Reflects instantly — your account updates the moment payment is confirmed
Unpauses immediately — if your account is paused, paying through the platform gets you shipping again

🏦 Pay by EFT (outside the platform)

Banking details are available on request
Allow 1–3 business days for the payment to clear and reflect on our side
If you're cutting it close to your settle-by date, send the EFT at least 3 business days beforehand — otherwise it won't land in time and your account will pause
Send a proof of payment to support@tunl.to if you'd like us to keep an eye out for it

⚠️ A proof of payment is not the same as the payment reflecting. We can't unpause your account on POP alone — we need the actual payment to land so we can reconcile it. If you need to ship immediately, pay through the platform.

⏰ What Happens If You Don't Pay on Time

Leading up to your settle-by date, we send a sequence of reminder emails so the deadline doesn't sneak up on you:

When 📩	What we send ✅
1st of the month	Your statement is ready and payment is due
Partway through your window	Friendly reminder
3 days before pause	Urgent reminder — pay to avoid pause
Day before pause	Last chance — account pauses tomorrow

🤔 If your statement isn't settled by the deadline:

Your account pauses the next day (the 16th for 15-day terms)
You can't create new shipments while paused
Tracking, account overview, Shopify / WooCommerce live rates, and settings all stay available
A banner appears on every page reminding you of the unpaid balance
We keep sending reminders every 3 days for up to 30 days

After 30 days paused, reminders stop and your account manager or our support team will reach out to you directly.

⏸ Your Account Is Paused — What to Do

⚡ To unpause immediately

Pay your overdue balance through the platform. Your account reactivates the moment the payment reflects.

🏦 If you've already paid by EFT

Allow 1–3 business days for it to reflect. Once it does, your account unpauses automatically — there's nothing else for you to do.

💬 If you can't pay right now

Email support@tunl.to or speak to your account manager. We can talk through options — ideally before the pause date, not after.

❓ FAQ

I just paid through the platform but my account is still paused.

Platform payments reflect instantly — give it a minute and refresh. If it's still showing paused after 5 minutes, email support@tunl.to with your payment reference.

I paid by EFT and sent a proof of payment. Why is my account still paused?

EFT payments outside the platform take 1–3 business days to clear with the banks and reflect on our side. POP alone doesn't unpause your account — we need the actual payment to land so we can reconcile it. To unpause immediately, pay the same amount through the platform. Your EFT will then come through as a credit on your account.

Can I move between pay-as-you-go and monthly settlement?

Pay-as-you-go is the default for all TUNL merchants. Monthly settlement is part of the Scale plan, and nothing changes for merchants already on it. If you're on monthly settlement and would prefer to pay shipment-by-shipment, email support@tunl.to and we'll switch you over. If you'd like monthly settlement you can upgrade to the Scale plan in the platform .

Why did my billing change?

If you've been moved onto monthly settlement, it's because we switched from rolling per-shipment due dates to a single monthly statement. One statement a month gives you a clear figure and a clear settle-by date — easier to plan around on your side, and more predictable cashflow on ours.

What about invoices from before the change?

Legacy invoices keep their original due dates and continue to show in your account. Just clear them as you normally would — there are no retroactive changes.

Can I pay part of my statement?

Yes — you can pay individual invoices or the full statement. Partial payments don't unpause a paused account though. Your overdue balance needs to reach zero for that.

Can I change my settlement window?

No, we only offer 15 day payment terms.

Can I change my billing day?

No — the 1st-of-the-month cycle is fixed for all statements . Statements are issued on the 1st, with 15 days to pay, so plan your internal billing cycles and preferred payment method around that.

How do I add or update a payment method?

On the Billing tab in your account. You can save up to two cards. Payment is manual so you can review your statement and apply any open credit first — your shipments and statements are never charged automatically.

Where do I see my TUNL Credits, or request a refund?

TUNL Credits, cancellation refunds, payout requests, and claims & adjustments are covered in our separate guide on Payments & Your TUNL Credits.

🔍 Quick Summary

Task 📑	How ✅
Pay a monthly statement	Settings → Account → Find the month → View → Pay Now
Pay by EFT	Request banking details, then allow 1–3 business days to reflect
Unpause your account	Pay your overdue balance through the platform
Switch to pay-as-you-go	Email support and we'll switch you over

Payments & Your TUNL Credits — how to pay for shipments, manage saved cards, use TUNL Credits, settle carrier adjustments, and request refunds or payouts

👩‍💻 Need help?

If you have questions about billing, statements, or your account balance, our support team is happy to help 💬
Reach out to our Support Team on WhatsApp or Email 💙

Keywords: billing, payments, SnapScan, EFT, invoices, statements, payment terms, monthly settlement, postpaid billing, payment options, merchant payments, shipping invoices, TUNL billing, international shipping billing, payment consolidation, business payments, payment reminders, shipping charges, invoice management, payment methods, TUNL payments, shipping costs, payment flexibility, account balance, payment support

Updated on: 14/10/2026

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