How Does Billing Work at TUNL?
Two ways to pay at TUNL
TUNL has two billing modes. The right one for you depends on how much you ship.
Pay-as-you-go (default)
This is the default for all TUNL merchants. You will be prompted to pay at the time you book a shipment — no statement, no due date, no balance to settle later. If you can pay at the point of shipping, this is the simplest way to use TUNL.
Monthly settlement
For higher-volume merchants and merchants on a paid plan. All your shipments in a calendar month are grouped into a single statement, issued on the 1st and settled within 15 days (or by the end of the month on extended terms). Better suited to businesses with formal payment terms or finance teams that prefer one consolidated invoice.
Not sure which mode you're on? You can see your billing mode on the Billing tab in your account. Monthly settlement isn't available to everyone — it's offered to higher-volume merchants on a case-by-case basis. If you think your business is a fit, reach out to your account manager or email support@tunl.to.
The rest of this article covers monthly settlement in detail. If you're on pay-as-you-go, you're paying per shipment and don't need to worry about statements or settle-by dates.
Monthly settlement at a glance
- All shipments in a calendar month are grouped into a single monthly statement
- Your statement is issued on the 1st of the following month and is due on issue — you have 15 days to settle before your account pauses (or until the end of the month if you're on extended terms)
- Pay through the platform to have your payment reflect immediately (card, Scan to Pay, SnapScan, or Pay by Bank)
- EFT payments made outside the platform take 1–3 business days to clear and reflect on our side
- If your account is paused, paying through the platform unpauses you the moment the payment reflects
How your monthly statement works
On the 1st of each month, your statement is issued — covering everything you shipped in the prior month. Each statement is due on the day it's issued, with a settlement window (15 days or end of month) to pay before your account pauses.
Example — March shipments:
Date | What happens |
|---|---|
1–31 March | You ship as normal. Each shipment creates an invoice. |
1 April | Your March statement is issued. Total settlement amount is set. Settle-by date is 15 April (or 30 April on extended terms). |
1 April → 15 April | You've got 15 days to settle. We send reminders along the way. |
16 April | If unsettled, your account pauses. You can still track shipments and manage your settings — you just can't book new shipments until the balance is cleared. |
If you're on extended terms, the same flow applies but you have until 30 April to settle and your account pauses on 1 May.
You can view your statement, drill into the per-shipment breakdown, and see your outstanding balance on the Billing tab in your account (Settings → Account → Billing).
Why we changed this: Previously, every shipment created its own invoice with its own due date — and amounts shifted throughout the month. That made it hard to know when you owed us, or how much. A single monthly statement fixes that: one clear amount, one clear settle-by date. It also gives us more predictable cashflow, which is part of how we keep your shipping rates competitive.
Statement statuses you'll see in your account
Your statements move through four lifecycle states:
Status | Meaning |
|---|---|
Open | The statement is still accumulating — it covers the current month and won't be issued until the 1st of next month. |
Due | Issued and within the settlement window. Pay before the settle-by date to keep shipping live. |
Overdue | Settlement window has passed. Account pauses, and reminders escalate. |
Paid | Fully settled — no further action needed. |
Partial payments are reflected in the Outstanding number, not the status. A part-paid Due statement stays Due (with a lower Outstanding) until it's fully cleared.
How to pay
There are two ways to settle your statement:
Pay through the platform (recommended)
- Available directly on the Billing tab in your account, powered by Paystack
- Pay by card, Scan to Pay, SnapScan, or Pay by Bank (instant EFT via secure Ozow connection to your bank)
- Reflects on your account instantly the moment payment is confirmed
- If your account is paused, this unpauses you immediately
Pay by EFT (electronic funds transfer, outside the platform)
- Banking details available on request
- Allow 1–3 business days for the payment to clear and reflect on our side
- If you're cutting it close to your settle-by date, send the EFT at least 3 business days beforehand — otherwise it won't land in time and your account will pause
- Send a proof of payment to support@tunl.to if you'd like us to keep an eye out for it
Important: A proof of payment is not the same as the payment reflecting. We can't unpause your account on POP alone — we need the actual payment to land so we can reconcile it. If you need to ship immediately, pay through the platform.
What happens if you don't pay on time
Leading up to your settle-by date, we send a sequence of reminder emails so the deadline doesn't sneak up on you:
When | What we send |
|---|---|
1st of the month | Your statement is ready and payment is due |
Partway through your window | Friendly reminder |
3 days before pause | Urgent reminder — pay to avoid pause |
Day before pause | Last chance — account pauses tomorrow |
Extended terms merchants get an additional mid-cycle nudge around the 20-day mark.
If your statement isn't settled by the deadline:
- Your account pauses the next day (16th for 15-day terms; 1st of the next month for extended terms)
- You can't create new shipments while paused
- Tracking, account overview, Shopify / WooCommerce live rates, and settings all stay available
- A banner appears on every page reminding you of the unpaid balance
- We continue sending reminders every 3 days for up to 30 days
After 30 days paused, reminders stop and your account manager or our support team will reach out directly.
Your account is paused — what to do
To unpause immediately
Pay your overdue balance through the platform. Your account reactivates the moment the payment reflects.
If you've already paid by EFT (outside the platform)
Allow 1–3 business days for it to reflect. Once it does, your account unpauses automatically — there's nothing else for you to do.
If you can't pay right now
Email support@tunl.to or speak to your account manager. We can discuss options — ideally before the pause date, not after.
FAQ
I just paid through the platform but my account is still paused.
Platform payments reflect instantly — give it a minute and refresh. If it's still showing paused after 5 minutes, email support@tunl.to with your payment reference.
I paid by EFT and sent a proof of payment. Why is my account still paused?
EFT payments outside the platform take 1–3 business days to clear with the banks and reflect on our side. POP alone doesn't unpause your account — we need the actual payment to land so we can reconcile it. To unpause immediately, pay the same amount through the platform. Your EFT will then come through as a credit on your account.
Can I move between pay-as-you-go and monthly settlement?
Pay-as-you-go is the default for all TUNL merchants. Monthly settlement isn't available to everyone — it's offered to higher-volume merchants on a case-by-case basis. If you're already on monthly settlement and would prefer to pay-as-you-go (for example, to stay on top of your TUNL bills shipment-by-shipment), email support@tunl.to and we'll switch you over. If you think monthly settlement would suit your business, get in touch and we'll see whether it's a fit.
Why did my billing change?
If you've been moved onto monthly settlement, it's because we switched from rolling per-shipment due dates to a single monthly statement. Previously, shifting due dates and amounts made it hard to know when you owed us, or how much. One statement a month gives you a clear figure and a clear settle-by date — easier to plan around on your side, and more predictable cashflow on ours.
What about invoices from before the change?
Legacy invoices keep their original due dates and continue to show in your account. Just clear them as you normally would — there are no retroactive changes.
Can I pay part of my statement?
Yes — you can pay individual invoices or the full statement. Partial payments don't unpause a paused account though. Your overdue balance needs to reach zero for that.
Can I change my settlement window?
The 15-day window is standard. end of month extended terms are available on a case-by-case basis — speak to your account manager.
Can I change my billing day?
No — the 1st-of-the-month cycle is fixed for everyone. Statements are issued on the 1st with 15 or until the end of the month to pay, so plan your internal billing cycles and preferred payment method to fit around that.
How do I add or update a payment method?
On the Billing tab in your account, beside the statement hero. One card per account. Right now payment is manual to allow you to review your statement and apply any open credit, we do not automatically charge your card.
Where do I see my TUNL Credits, or request a refund?
TUNL credits, cancellation refunds, payout requests, and claims & adjustments are covered in our separate guide on Payments & Your TUNL Credits.
I have more questions.
Chat with us on whatsapp or email support@tunl.to.
Related articles
- Payments & Your TUNL Credits — how to pay for shipments, manage saved cards, use TUNL Credits, settle carrier adjustments, and request refunds or payouts.
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Updated on: 22/06/2026
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