Articles on: Pricing

💳 Payments & Your TUNL Credits - Everything You Need to Know

This article explains how payments work on TUNL, what payment options are available to you, and how credits and refunds are handled to keep your shipments moving smoothly 🚀

🔐 Payment Basics

💳 Payment is required before shipping labels and documents are released
✅ You can save a card at checkout for smoother payment on future shipments
⭐ TUNL Pro merchants can apply for extended payment terms (up to 30 days)
🔒 TUNL does not store your card details — all payments are processed securely by our payment provider
🪙 Account credits can be applied manually toward any outstanding balance — you're in control of when

📦 Paying for a Shipment

When you book a shipment, you'll see a Confirm & Pay panel on the shipment page. Click the Pay Now button to open the payment window.

Step 1: Click 'Pay Now' on the shipment page to open the payment window.

A payment summary will appear showing your total due. Select your payment method and click Complete Payment.

Step 2: Review your total and choose a payment method — saved card or pay instantly by card or instant EFT.

If paying by card or instant EFT, you'll be taken to a secure payment screen where you can enter your card details or choose another method such as Scan to Pay, SnapScan, or Pay by Bank.

Step 3: Enter your card details or select an alternative payment method to complete your payment.

💳 Payment options available:

Saved card — use a card you've previously saved to your account
Card — enter your card details at checkout
Instant EFT with Ozow — connects directly to your bank for immediate payment
Scan to Pay / SnapScan — scan a QR code to pay
Account credit — apply credits from your TUNL Credits

🏷️ Labels and shipping documents are released immediately after payment is processed.

⚠️ There are no automatic card charges — each payment requires approval from you at the time of booking.

🧾 Settling Rebilling Invoices

Rebilling invoices ( carrier adjustments and charges applied after shipping) are settled separately through the Account section of your dashboard.

Go to Settings → Account
Locate the rebilling invoice you need to settle
Click Pay Now and choose your payment method

💡 This works the same way as before — rebilling invoices are managed in your Account section, not at the shipment page.

📊 Your Account & TUNL Credits

Your Account section gives you a full view of your balance, transaction history, and TUNL Credits — all in one place.

Your Account view showing your owing balance, TUNL Credits, and full transaction summary.

👀 What you'll see:

Owing Balance — your total amount due now, including any overdue amounts. Click Pay Now to settle.
TUNL Credits — your available TUNL Credits balance. Credits are added here automatically when a paid shipment is cancelled or when an insurance claim is approved.
Transaction Summary — a full ledger of your activity, filterable by Shipping, Rebilling, Credits, Payments, and Payouts.
Export — download your statement as a CSV for your records (best opened in Google Sheets).

🤔 What happens when you cancel a shipment:

If you cancel a paid shipment, the value is automatically added to your TUNL Credits. From there you have two options:

Use the credit toward a future shipment at checkout
Request a refund to your bank account — reach out to our support team and we'll guide you through the process. Please note that we'll require your bank confirmation letter to proceed with the refund.

✨ Credits & Cancellations

When a paid shipment is cancelled, the value is added as a credit to your merchant TUNL Credits — no automatic refund is issued.

Credits sit separately from your outstanding balance
You choose when to apply them and how much to use
Partial credit application is supported — you don't have to use the full amount at once
Credits can be applied toward shipment payments or invoice settlement

⚠️ Credits are not automatically applied to invoices. You'll need to apply them manually when settling a balance.

💸 Requesting a Payout or Refund

If you have a credit balance and would prefer a payout back to your bank account, you can submit a request by reaching out to our support team. Please include your tracking number and bank confirmation letter — our team will process your request and follow up with the next steps.

Need to request a payout? Contact us via WhatsApp or **Email **🚀

🔍 Quick Summary

Task 📑	How ✅
Pay for a shipment	Shipment page → Pay Now → Complete Payment
Settle a rebilling invoice	Settings → Account → Pay Now
Apply a credit to a balance	Settings → Account → Pay Now → Apply Credit
Request a refund or payout	Contact support to request a refund

👩‍💻 Need help?

If you have questions about your claim, need help with documentation, or want to follow up on a decision, our support team is happy to help 💬

Reach out to our Support Team on WhatsApp or **Email **💙

Keywords: payment, account, settle account, how to pay tunl, pay tunl invoice, tunl payment options, tunl instant eft, tunl ozow, tunl invoice payment, pay tunl shipping invoice, tunl billing and payments, tunl credits, tunl credits, tunl partial payment, tunl refund request, tunl payout, tunl cancellation credit, tunl support payments

Updated on: 18/05/2026

Was this article helpful?

Thank you!