TUNL Shipment Protection: What It Covers and How to Claim
Shipping internationally? Even with the best couriers, things can go sideways. TUNL’s Shipment Protection is your safety net—covering lost, stolen, or damaged parcels so your business doesn’t take the hit.
Rate: 2.5% of the declared value of your goods
Minimum charge: R50 (covers up to R2,000 worth of goods)
Billing: Appears as a separate line item labeled “Shipment Protection” on your invoice
Note: Charged upfront and non-refundable once the shipment is dispatched or collected
Loss: When there are no tracking updates after 30 days
Theft: Marked as delivered but not received by the customer
Damage: Delivered but arrived damaged
Coverage limit: Up to $15,000 (approx. R280,000)
Applies to: Shipments from anywhere to everywhere
Shipping costs
Duties and taxes
Personal goods, gifts, samples, promotional items
High-value jewellery
When booking your parcel:
Enter the value of the goods you wish to protect.
Ensure the minimum charge of R50 is met.
Tip: If you forget to add protection, cancel and rebook before collection.
Please note that the minimum cost for Shipment Protection is R50 which covers you for up to R2,000 worth of goods.
Step 1: Contact support@tunl.to as soon as you become aware that your parcel is lost, damaged or stolen. Do not contact our carriers - we will file a claim on your behalf.
Step 2: Complete the claim form.
Step 3: Provide the required documentation based on the issue:
No tracking updates after 30 days
Required:
Completed claim form
Customer statement about the loss
Original sales invoice (not commercial invoice)
Delivered but arrives damaged
Required:
Completed claim form
Customer statement about the damage
Original sales invoice
Photos of the damaged product and packaging
Additional evidence if requested (e.g. pre-shipment photos)
Proof of salvage value
Any shipment that has tracks as delivered, but was not received by the end customer 30 days after the shipping label was created. Theft can also include misdeliveries where the parcel was delivered to the incorrect address.
Required:
Police report, security footage, or carrier letter
Completed claim form
Customer statement about the theft
Original sales invoice(not your Commercial Invoice)
Damage: Within 30 days of creating the shipping label
Loss/Theft: Completed within thirty (30) to ninety (90) days of creating your shipping label.
Review: TUNL reviews your documentation and liaises with the carrier and insurance provider.
Assessment:
Approved: Payout credited to your TUNL account under "Shipment protection payout" for future shipments.
Denied: No credits or refunds applied; associated charges remain on your account.
Note: While your claim is being processed, your account may still reflect the disputed charges, and you may receive payment reminders.
For any questions about your billing or accounting related to insurance, feel free to contact us at support@tunl.to or billing@tunl.to
Minimises Risk: Protects your business from unexpected losses due to damaged, lost, or stolen goods
Supports Cash Flow: Ensures you’re not left covering the cost of replacements out of pocket
Improves Customer Experience: Shows reliability and helps you respond to customer issues faster
What if I forget to add shipment protection to my shipment?
You can cancel and rebook your shipment before collection. Don’t wait—once it’s on the move, it’s locked in.
How are shipment protection costs refunded if the shipment is cancelled?
If you cancel before dispatch, the insurance cost will be credited to your TUNL account.
What fees are covered for international shipment?
Only the declared value of the goods is covered. Duties, taxes, and other international charges are excluded.
Where can I see shipment protection-related charges and payouts?
All line items are clearly listed on your TUNL invoices or credit notes—no guesswork involved.
At TUNL, we aim to make the insurance process straightforward and transparent, so you can focus on running your business. For any questions about your billing or accounting related to insurance, feel free to contact us.
Keywords: Shipment Protection | Insurance | Damage | Claim | Coverage | Shipment protection coverage | Lost or damaged shipment claims | TUNL insurance | How to file a shipping claim | Shipment protection activation | Shipping risk management
💰 What Does Shipment Protection Cost?
Rate: 2.5% of the declared value of your goods
Minimum charge: R50 (covers up to R2,000 worth of goods)
Billing: Appears as a separate line item labeled “Shipment Protection” on your invoice
Note: Charged upfront and non-refundable once the shipment is dispatched or collected
✅ What’s Covered?
Loss: When there are no tracking updates after 30 days
Theft: Marked as delivered but not received by the customer
Damage: Delivered but arrived damaged
Coverage limit: Up to $15,000 (approx. R280,000)
Applies to: Shipments from anywhere to everywhere
🚫 What’s Not Covered?
Shipping costs
Duties and taxes
Personal goods, gifts, samples, promotional items
High-value jewellery
📦 How to Add Shipment Protection
When booking your parcel:
Enter the value of the goods you wish to protect.
Ensure the minimum charge of R50 is met.
Tip: If you forget to add protection, cancel and rebook before collection.
Please note that the minimum cost for Shipment Protection is R50 which covers you for up to R2,000 worth of goods.
📝 How to File a Claim
Step 1: Contact support@tunl.to as soon as you become aware that your parcel is lost, damaged or stolen. Do not contact our carriers - we will file a claim on your behalf.
Step 2: Complete the claim form.
Step 3: Provide the required documentation based on the issue:
📦 Lost Shipments
No tracking updates after 30 days
Required:
Completed claim form
Customer statement about the loss
Original sales invoice (not commercial invoice)
💥 Damaged Shipments
Delivered but arrives damaged
Required:
Completed claim form
Customer statement about the damage
Original sales invoice
Photos of the damaged product and packaging
Additional evidence if requested (e.g. pre-shipment photos)
Proof of salvage value
🕵️♂️ Stolen Shipments
Any shipment that has tracks as delivered, but was not received by the end customer 30 days after the shipping label was created. Theft can also include misdeliveries where the parcel was delivered to the incorrect address.
Required:
Police report, security footage, or carrier letter
Completed claim form
Customer statement about the theft
Original sales invoice(not your Commercial Invoice)
⏳ Claim Deadlines
Damage: Within 30 days of creating the shipping label
Loss/Theft: Completed within thirty (30) to ninety (90) days of creating your shipping label.
🔄 What Happens After You File a Claim?
Review: TUNL reviews your documentation and liaises with the carrier and insurance provider.
Assessment:
Approved: Payout credited to your TUNL account under "Shipment protection payout" for future shipments.
Denied: No credits or refunds applied; associated charges remain on your account.
Note: While your claim is being processed, your account may still reflect the disputed charges, and you may receive payment reminders.
📩 Need Help?
For any questions about your billing or accounting related to insurance, feel free to contact us at support@tunl.to or billing@tunl.to
🔒 Why Shipment Protection Is Important for Your Finances
Minimises Risk: Protects your business from unexpected losses due to damaged, lost, or stolen goods
Supports Cash Flow: Ensures you’re not left covering the cost of replacements out of pocket
Improves Customer Experience: Shows reliability and helps you respond to customer issues faster
💳 Billing FAQ for Shipment Protection
What if I forget to add shipment protection to my shipment?
You can cancel and rebook your shipment before collection. Don’t wait—once it’s on the move, it’s locked in.
How are shipment protection costs refunded if the shipment is cancelled?
If you cancel before dispatch, the insurance cost will be credited to your TUNL account.
What fees are covered for international shipment?
Only the declared value of the goods is covered. Duties, taxes, and other international charges are excluded.
Where can I see shipment protection-related charges and payouts?
All line items are clearly listed on your TUNL invoices or credit notes—no guesswork involved.
At TUNL, we aim to make the insurance process straightforward and transparent, so you can focus on running your business. For any questions about your billing or accounting related to insurance, feel free to contact us.
Keywords: Shipment Protection | Insurance | Damage | Claim | Coverage | Shipment protection coverage | Lost or damaged shipment claims | TUNL insurance | How to file a shipping claim | Shipment protection activation | Shipping risk management
Updated on: 04/06/2025
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