Articles on: Pricing

TUNL Shipment Protection: What It Covers and How to Claim

Shipping internationally? Even with the best couriers, things can go sideways. TUNL’s Shipment Protection is your safety net—covering lost, stolen, or damaged parcels so your business doesn’t take the hit.



💰 What Does Shipment Protection Cost?


  • Rate: 2.5% of the declared value of your goods
  • Minimum charge: R50 (covers up to R2,000 worth of goods)
  • Billing: Appears as a separate line item labeled “Shipment Protection” on your invoice
  • Note: Charged upfront and non-refundable once the shipment is dispatched or collected



✅ What’s Covered?


  • Loss: When there are no tracking updates after 30 days
  • Theft: Marked as delivered but not received by the customer
  • Damage: Delivered but arrived damaged
  • Coverage limit: Up to $15,000 (approx. R280,000)
  • Applies to: Shipments from anywhere to everywhere



🚫 What’s Not Covered?


  • Shipping costs
  • Duties and taxes
  • Personal goods, gifts, samples, promotional items
  • Jewellery (However, you can insure jewellery separately through an external shipment protection provider, Bryte)



📦 How to Add Shipment Protection


When booking your parcel:

  1. Enter the value of the goods you wish to protect.
  2. Ensure the minimum charge of R50 is met.


Tip: If you forget to add protection, cancel and rebook before collection.


TUNL Shipment Protection


Please note that the minimum cost for Shipment Protection is R50 which covers you for up to R2,000 worth of goods.



📝 How to File a Claim


Step 1: Contact support@tunl.to as soon as you become aware that your parcel is lost, damaged or stolen. Do not contact our carriers - we will file a claim on your behalf.

Step 2: Complete the claim form.

Step 3: Provide the required documentation based on the issue:


📦 Lost Shipments


  • No tracking updates after 30 days


Required:

  • Completed claim form
  • Customer statement about the loss
  • Original sales invoice (not commercial invoice)




💥 Damaged Shipments


  • Delivered but arrives damaged


Required:

  • Completed claim form
  • Customer statement about the damage
  • Original sales invoice
  • Photos of the damaged product and packaging
  • Additional evidence if requested (e.g. pre-shipment photos)
  • Proof of salvage value




🕵️‍♂️ Stolen Shipments

  • Any shipment that has tracks as delivered, but was not received by the end customer 30 days after the shipping label was created. Theft can also include misdeliveries where the parcel was delivered to the incorrect address.


Required:

  • Police report, security footage, or carrier letter
  • Completed claim form
  • Customer statement about the theft
  • Original sales invoice(not your Commercial Invoice)



⏳ Claim Deadlines


  • Damage: Within 30 days of creating the shipping label
  • Loss/Theft: Completed within thirty (30) to ninety (90) days of creating your shipping label.



🔄 What Happens After You File a Claim?


  1. Review: TUNL reviews your documentation and liaises with the carrier and insurance provider.
  2. Assessment:
  • Approved: Payout credited to your TUNL account under "Shipment protection payout" for future shipments.
  • Denied: No credits or refunds applied; associated charges remain on your account.


Note: While your claim is being processed, your account may still reflect the disputed charges, and you may receive payment reminders.



📩 Need Help?

For any questions about your billing or accounting related to insurance, feel free to contact us at support@tunl.to or billing@tunl.to



🔒 Why Shipment Protection Is Important for Your Finances

  • Minimises Risk: Protects your business from unexpected losses due to damaged, lost, or stolen goods
  • Supports Cash Flow: Ensures you’re not left covering the cost of replacements out of pocket
  • Improves Customer Experience: Shows reliability and helps you respond to customer issues faster



💳 Billing FAQ for Shipment Protection


What if I forget to add shipment protection to my shipment?

You can cancel and rebook your shipment before collection. Don’t wait—once it’s on the move, it’s locked in.


How are shipment protection costs refunded if the shipment is cancelled?

If you cancel before dispatch, the insurance cost will be credited to your TUNL account.


What fees are covered for international shipment?

Only the declared value of the goods is covered. Duties, taxes, and other international charges are excluded.


Where can I see shipment protection-related charges and payouts?

All line items are clearly listed on your TUNL invoices or credit notes—no guesswork involved.


At TUNL, we aim to make the insurance process straightforward and transparent, so you can focus on running your business. For any questions about your billing or accounting related to insurance, feel free to contact us.



🦸‍♀️ Have more questions? We're here to help!


WhatsApp us or email support@tunl.to for more information.


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Keywords: Shipment Protection | Insurance | Damage | Claim | Coverage | Shipment protection coverage | Lost or damaged shipment claims | TUNL insurance | How to file a shipping claim | Shipment protection activation | Shipping risk management

Updated on: 30/06/2025

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